FAQ

**CORONAVIRUS UPDATE**

We're working hard to get orders to you as soon as we can, but in order for our team to keep to safe social distancing, there are going to be some delays. Also, the postal service is struggling a little with the increased demand, so that'll add a few days to your delivery time.

So if you're not in a rush and happy to wait longer for your order to come, we expect you'll receive it in the following timeframes:

UK: 2-3 weeks
Europe: 3-4 weeks
Worldwide: 4-5 weeks

Thank you for your support! x

 

Our friendly support team are based in London, UK and are ready and waiting to help with any queries you have - just email hi@kind-clothing.com for a speedy response

Here's some frequently asked questions in the meantime: 

Are your products ethically made? 
Yes! We know that fast fashion is harming our planet, so we're obsessed with making sure that our clothing is ethically made and beautiful quality.

When you buy KIND clothing, it will always be:

‚ÄĘ Made from organic cotton and printed¬†with eco-friendly vegan ink
‚Äʬ†Ethically¬†sourced and Fair Wear Foundation approved¬†¬†
‚Äʬ†Printed fresh to order for virtually zero waste
‚Äʬ†And then shipped in plastic-free packaging

Where is KIND based? 
We are based in the UK (Manchester + London) and we print, pack and dispatch all of your orders from here!

What countries to you ship to?
All of them!

How do you give back? 
With your support, we aim to plant 50,000 trees in 2019 to support reforestation, as well as continue to donate to amazing wildlife charities.    

How fast is your turn around time?
Typically we'll freshly print your item and dispatch it within 3 business days, but this can be longer during busy times.

Is it secure and safe to checkout?
Our checkout uses Shopify Payments, Paypal, Apple Pay and Google Pay for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know and they'll do everything in their power to fix the problem or give you a full refund.

How long will my order take to arrive?
We need 3-5 days to freshly print your item, and then once dispatched, you can expect your order within:
‚ÄĘ 1-2 business days - UK
‚ÄĘ 3-5 business days - Europe
‚ÄĘ 2-4 business days -¬†USA

How much does shipping cost?
Shipping costs vary based on location and the size of your order. The table below summarises costs for our most popular locations and order types. If you have any specific requirements, just drop us an email.

What's your returns policy?
As part of our zero-waste policy, we print each item fresh to order, so we encourage our customers to check our sizing / measurements guides to make sure that they get the right size first time around. Our team will also be on hand to give sizing advice, in case you wanted to chat to a human being. We can accept returns and exchanges within 30 days of purchase. 

Have more questions? 
We're here to help! Find the live chat icon to the right of the screen -->